Why You Should Choose and IICRC Certified Firm for your Property Damage Restoration

12/26/2019 (Permalink)

Only restoration companies that are officially certified by the IICRC may use the Certified Firm logo.

The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) creates the standards for the restoration industry. It also provides training and certification to restoration companies. The IICRC Standards have been developed by panels of experienced restoration industry professionals for all aspects of property damage restoration. These professionals have investigated, tested, and together have written the standards, and then sent them out to other known leaders in the industry for peer review. The Standards are the time-tested, proven effective, best methods for property damage restoration. The Standards are also reviewed and updated by the IICRC every five years.

At SERVPRO of Sevier, Jefferson & Cocke Counties, we have maintained our status as an IICRC Certified Firm for more than ten years. In addition to applying the standards to our property damage restoration work, there are other high-level requirements we must meet.

Certifications

To qualify for this esteemed title, we must meet prerequisites and ongoing conditions. Among them is the requirement that at least one IICRC Certified Technician must be on staff and present at every job. However, we exceed this requirement by striving for all of our technicians to be IICRC Certified. When we hire new technicians, if they are not already certified we immediately begin the process of training, preparing, and scheduling them for their IICRC exams. We also see that they receive ongoing training to improve their skills and maintain their certifications continuously. 

Standards of Professional Conduct

In addition to the certifications, there are standards of professional conduct we must meet. We are required to present ourselves professionally, to be prompt, and use honesty and integrity in all dealings with customers. So, keeping you informed about what we are doing during the restoration process is very important to us. You should fully understand the work we are doing for you, and why we are doing it. The information about the cost of your job must also be truthful and accurate. We must strive to exceed your expectations and provide an exceptional level of service. We are required to maintain a written policy for handling any complaints you may have, and if a dispute with you should arise for any reason, we are required to resolve it and use 3rd party arbitration if necessary. We also maintain liability insurance at all times that protects you, our company, and our employees while on the job.

We are proud to proclaim the title of IICRC Certified firm, and we faithfully apply the standards to the performance of our duties day-in and day-out.